Blue Kangaroos.com Return Policy
All returns require authorization from Blue Kangaroos.com. Please contact us at [email protected] to obtain an RMA form for the return of your unit. Business hours are Mon-Fri from 9am-5pm PST.
Return Of Defective Items
Defective merchandise can be returned within 30 days upon purchase date. All returns require an RMA#. . Please include a detailed description of the defect and how you would want us to handle this. Once item is received, it will be bench tested by a factory-trained technician together with the detailed description you provided to confirm this is defective. Replacement will be sent or refund issued according to your request.
Merchandise found to be non-defective will be subject to a 20% restocking fee. Additional fees may be assessed for missing factory supplied hardware & packaging, where there is excessive wear & tear or damaged packaging.
Return Of New Unwanted Items
You can return any* new, unopened factory-sealed merchandise within 14 days of your purchase date. You will be issued a full credit by Amazon less actual shipping charges. You must ship this item back to us on your own expense. Buyer responsible for return shipping.
- TV's larger than 20 inches
- Audio/Video Stands/Furniture
- Any product with a service activation feature
- Items having their UPC Labels or Bar Codes cut or removed
- Physical damaged items after being signed for in good condition
Packaging Your Return
Returned merchandise must include all factory packaging and supplied accessories in its original carton with all UPC & Bar Codes intact. Incomplete returns will receive a reduced credit reflecting any missing accessories. All merchandise returned MUST be double boxed with NO writing on the manufacturer's box. Your RMA# must be displayed prominently on the outside your shipping box, NOT THE MANUFACTURERS BOX.
Return Shipping Costs
You are responsible for shipping any return product to the bluekangaroos.com warehouse. Returned merchandise must arrive no later than 14 days after we provide you with a Return Merchandise Authorization Number. Any items that were part of any free or reduced shipping promotion will be assessed actual shipping costs. Please Note: Customers will receive less than a full credit on any merchandise returned to bluekangaroos.com as refused or undeliverable (excluding freight carrier damaged goods). Due to the actual shipping costs incurred by bluekangaroos.com, you will not be refunded to & from actual shipping charges plus a 20% restocking fee.
Returns meeting the conditions outlined above will be processed within 7-9 business days following receipt. Processing may be slightly extended during peak business periods.
Bluekangaroos.com’s total liability for any loss, damage, or injury shall not exceed the net purchase price paid for the product(s). In no event shall Bluekangaroos.com be liable for any indirect, special or consequential losses or damages. By placing an order, customer accepts all terms and conditions stated herein or as published on Blue Kangaroo’s website.